No Reply >20min
0
Unanswered emails
Missing Ticket ID
0
No TKT# in reply
SLA Breaches
0
Commitment overdue
Missed Handover
0
Today's shifts
Recent Flags
No flags yet. Run the monitor to start.
Active Reminders
No active reminders
Monitor Log
No runs yet
All Active Flags
| Time | Subject | Sender | Type | Responsible | Action |
|---|---|---|---|---|---|
No flags. Run monitor first. | |||||
SLA Reminders
How reminders are created:
◈ Auto-detected — When an SRE reply contains a time commitment phrase (e.g. "will update in 2 hours", "reply by 3PM", "will get back by EOD"), the system creates a reminder automatically with that deadline.
◈ Manual — Use + Add Manual when a commitment was made verbally or via a channel not covered by auto-detection.
◈ Overdue — A reminder turns red and raises an SLA Breach flag if the deadline passes with no further SRE reply in that thread.
◈ Dismissed — Dismiss a reminder once the commitment is fulfilled or no longer relevant. Dismissed reminders are removed from this view.
◈ Auto-detected — When an SRE reply contains a time commitment phrase (e.g. "will update in 2 hours", "reply by 3PM", "will get back by EOD"), the system creates a reminder automatically with that deadline.
◈ Manual — Use + Add Manual when a commitment was made verbally or via a channel not covered by auto-detection.
◈ Overdue — A reminder turns red and raises an SLA Breach flag if the deadline passes with no further SRE reply in that thread.
◈ Dismissed — Dismiss a reminder once the commitment is fulfilled or no longer relevant. Dismissed reminders are removed from this view.
No reminders tracked.
Shift Roster Template
One continuous 8-hour block per member · Each member gets their own days of week (e.g. Mon–Fri or Tue–Sun) · Repeats every week indefinitely — only update when a new roster cycle is prepared or a member's shift changes · This is the base template; leaves override it per-date.
No shifts configured. Add members in Settings first.
Mail Monitoring Roster Template
Separate from shift roster · Within each member's 8-hour shift, assign a continuous mail monitoring window (2–6 hrs) · Only one member monitors at any time — no overlaps allowed · Repeats weekly same as shift roster · Must be within the member's shift hours · Monitor tracks this to identify who was responsible when a flag fires.
No monitoring slots configured.
Leave Register
Per-date leave overrides on top of the repeating roster · Types: Full Day, Half Day (1st/2nd half), Short Leave (first or last 2hrs of shift) · Backup for shift coverage and mail monitoring backup are both required before saving · Leaves appear as overlays on the Weekly Grid View.
| Member | Date | Type | Shift Backup | Monitor Backup | Notes | |
|---|---|---|---|---|---|---|
No leaves logged | ||||||
Leave Calendar
Full Day
Half Day
Short Leave
Leave Focused View
⊡
Opens in full-screen overlay — designed for LED/TV displays
Shows ±2 days before / 18 days forward from today (configurable in Settings). Each leave day gets a large cell with member names. Auto-refreshes from the database on the interval configured in Settings.
Pending Leave Requests
No pending leave requests.
Pending Shift Change Requests
No pending shift requests.